The findings of Black Book of Outsourcing 2008 have not been too pleasing for the Indian IT industry. The 2008 list sees several Indian outsourcing companies failing to find their way in the Top 50 list. The list shows how Indian companies are losing their grip over the outsourcing market and also called for better delivery from Indian vendors to improve their act.
Leading Indian companies like Infosys, Hexaware, EXL Service and ICICI Firstsource failed to make the cut this year due to low client approval ratings.
Firstsource (formerly ICICI), a four-year top ranked performer fell the most of any outsourcing company to 1550 of 1690. Indian IT bellwether Infosys too fell out of the Top 50 circle to rank at 59 this year. According to the survey, most of these Indian outsourcers were deficient in their delivery levels.
However, with the losers, the Indian industry also had some winners. These companies with their consistent delivery levels and solid models continued to gratify clients across industry verticals.
Here's meeting the top BPOs of India Inc.
1. Wipro (World 6th)
2. Satyam (World 7th)
3. Tata Consultancy Services(TCS) (World 15th)
4. HCL (World 21st)
5. NIIT (World 36th)
6. Patni (World 45th)
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